At True Nutra, we are committed to delivering your order as quickly and safely as possible.

Shipping Locations

We currently ship only within South Africa.

Processing Time

• Orders are processed within 1 business day.

• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• Standard delivery: 3-5 business days.

• Most orders arrive within 72 hours, depending on your location.

Please note that delivery times are estimates and may be affected by courier delays, weather conditions, or public holidays.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS so you can follow your package.

Incorrect Shipping Information

Please ensure your shipping address and contact details are correct before completing your order. True Nutra is not responsible for delays or failed deliveries caused by incorrect information provided at checkout.

Delayed or Lost Shipments

If your order has not arrived within the expected timeframe, please contact our support team. We will work with the courier to resolve the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the package and product so we can assist you.

Contact Us

If you have any questions about shipping, please contact our customer support team through the Contact Us page on our website.